Return & Exchange Policy

Introduction

At Renuka Silks, we strive to ensure that our customers are satisfied with their purchases. If you are not entirely satisfied with your purchase, we’re here to help.

Return Policy

Eligibility for Returns

• Items must be unused, unwashed, and in the same condition that you received them.
• The item must be in the original packaging with all tags intact.
• The return request must be made within 15 days of receiving the item.

Non-Returnable Items

• Gift cards
• Custom or personalized items
• Items purchased on sale

How to Return an Item

1. Email us at returns@renukasilks.com with your order number and reason for return.
2. Once your return is approved, you will receive an authorization email with return instructions.
3. Pack the item securely in its original packaging and send it to the address provided in the return authorization email.
4. Include a copy of the original receipt or proof of purchase inside the package.

Refunds

• Once we receive your item, we will inspect it and notify you of the status of your refund.
• If your return is approved, we will initiate a refund to your original method of payment.
• The refund process may take up to 7-10 business days, depending on your payment provider.

Exchange Policy

Eligibility for Exchanges

• Items must be unused, unwashed, and in the same condition that you received them.
• The item must be in the original packaging with all tags intact.
• The exchange request must be made within 15 days of receiving the item.

How to Exchange an Item

1. Email us at exchanges@renukasilks.com with your order number and details of the item you wish to exchange.
2. Once your exchange is approved, you will receive an authorization email with exchange instructions.
3. Pack the item securely in its original packaging and send it to the address provided in the exchange authorization email.
4. Include a copy of the original receipt or proof of purchase inside the package.

Processing Exchanges

• Once we receive your item, we will inspect it and notify you of the status of your exchange.
• If your exchange is approved, we will send the replacement item to the original shipping address.
• You will receive a tracking number once the replacement item is shipped.

Shipping Costs

• You will be responsible for paying for your own shipping costs for returning or exchanging your item. Shipping costs are non-refundable.
• If you receive a refund, the cost of return shipping will be deducted from your refund.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at support@renukasilks.com with your order number and a photo of the damaged or defective item. We will arrange for a replacement or refund as soon as possible.

Contact Us

If you have any questions about our Return & Exchange Policy, please contact us at support@renukasilks.com or call our customer service at +91992418012.